Ensure your license hasn't expired. Some versions of TecDoc will trigger a generic "loading failed" error if the subscription key is no longer valid. 4. Firewall and Network Blocks If you are using a network-based version of TecDoc:
If you recently moved the database or reinstalled the software, ensure the DataPath or DatabasePath variables point to the correct directory. 2. Check Database Connection Settings
Navigate to the AppData/Local/TecDoc folder and clear the temporary cache. Summary Checklist Potential Cause Incorrect Path Update config.ini with the correct folder path. SQL Service Stopped Restart SQL Server in services.msc . Missing Permissions Grant "Full Control" to the TecDoc folder. Corrupt Data Re-import the latest data update. tecdoc loading data failed check the configuration file
Ensure that port 1433 (default for SQL) is open in your Windows Firewall.
Sometimes the data access components (like ADO or DAO) become unregistered. Running a "Repair" via the original installer can fix this. Ensure your license hasn't expired
The most common culprit is that the application cannot read the config.ini or .config file.
Open Windows Services (services.msc) and ensure that the SQL Server service (e.g., SQL Server (MSSQLSERVER) ) is actually running. 3. Validate Data Version Compatibility The TecDoc data is updated quarterly (Q1, Q2, etc.). Firewall and Network Blocks If you are using
If you are working with automotive parts data, seeing the error can bring your operations to a screeching halt. This error typically occurs when the TecDoc Catalogue (standard or white-label versions) cannot establish a connection between the application interface and its underlying database.