If you move the USB cable to a different slot on your PC, the COM port number might change. Always check Device Manager.
This is where most users run into trouble. The software must match the Device Manager settings.
Artcut is the most common software bundled with Redsail machines. redsail cutting plotter software installation
If Artcut won't open, ensure the blue or gold USB dongle is glowing. 📍 Distorted or Random Cuts
Right-click the device > Update Driver > Browse my computer for drivers . If you move the USB cable to a
Most Redsail software (like Artcut) requires a physical USB key to run.
This contains the fonts and clip art. Insert the Dongle: Plug the USB security key into your PC. Launch Artcut: Open the program and select your language. Device Setup: Go to Cut/Plot . Click Device and select Redsail as the manufacturer. Choose your specific model (e.g., RS720C, RS1360C). The software must match the Device Manager settings
If your model isn't listed, "Redsail RS360C" often works as a universal profile. 4. Step 3: Configure Communication Settings